StremoTV is a media player application that processes minimal data. You have full control to delete all your data from your device and our servers at any time, free of charge.
Option 1 — Delete inside the app (recommended)
- Open the StremoTV app on your device.
- Go to Settings → About → Delete My Data.
- Read the confirmation dialog, then tap Delete.
- The app will wipe all local data and restart automatically.
Option 2 — Request deletion by email
If you cannot access the app, email us at [email protected] with subject line "Delete account" and include:
- Your device short code (format:
ST-XXXX-XXXX), shown on the activation screen or in Settings → Account.
- Optional: a brief note if you want to explain.
We action all deletion requests within 7 calendar days and confirm by reply.
What gets deleted
- Device record (short code + activation status).
- Cached IPTV provider credentials (server URL, username, password).
- Favorites and watch history.
- Cached channel, movie, series catalog data.
- Push notification token (FCM).
- Optional weather-tile city override.
- App settings and preferences.
What stays on your device
- Video clips you recorded via the in-app recorder. These are local MP4 files on your phone storage; you can manage them in your file manager.
Retention timeline
Device records: deleted immediately on request. Anonymous usage logs (no personal identifiers) are kept for up to 30 days for security audit purposes, then permanently erased.
Contact
If you have any question about deletion, write to [email protected]. We reply within 2 business days.